Terms and Conditions
These terms and conditions govern your use of our website and our services, including deliveries.
1 It is not necessary to register with us in order to use our website.
2 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
3 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Links to and from other websites
4 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
5 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or content that infringes any intellectual property rights or other rights of a third party.
6 By linking to this website in breach of clause 5 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
7 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and up to date.
8 All material contained on this website is provided without any warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
9 We do not accept liability for any loss or damage that you suffer as a result of using this website or the products therein.
10 Your order will be processed and delivered without undue delay after your order has been placed, usually before the end of the same business day.
11 Delivery times will vary depending on the product and, although we aim to have your order with you within a few days of being ordered, it is not always possible. Furniture to Go products are usually delivered within 2-3 business days; Mark Harris within 3-4 working days; LPD between 3-5 working days; and Birlea within 7-10 working days. Deliveries to Scottish postcodes will take longer and you will be advised.
a. We will notify you if a product requires extra lead time and will be delivered beyond the usual time frame.
b. Deliveries are subject to a surcharge should your postcode fall outside normal delivery areas. Delivery times can also vary to these locations. Please enquire about this before placing your order if you are aware that you live in such an area in the UK. Currently, we are unable to deliver outside mainland UK and costs increase for deliveries to Scottish postcode areas.
c. In order to keep delivery costs low, some of our suppliers only make one attempt at delivery. Therefore, if your are unable to accept the delivery on the first attempt, a second delivery charge will be levied.
d. You are required to include a contact phone number in order for deliveries to be processed properly.
e. Whilst our suppliers make every effort to dispatch products on time, neither we nor they accept any liability for any failure to deliver on a stated date or at a stated time.
Cancellations, returns and refunds
12 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
13 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
14 To meet the cancellation deadline, please notify us via email about cancelling the order before the cancellation period has expired.
15 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us or our suppliers as they were sent to you and at your own cost (unless the item was delivered to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order. Note. Flat-pack furniture cannot be accepted if it has been assembled.
16 We reserve the right to make a charge for restocking an item that is to be returned.
17 After you have notified us that you wish to cancel the order, and after it is returned and checked and found to be in good order, any sum paid to us by you will be refunded as soon as possible minus any costs incurred by ourselves.
18 If an item is damaged or defective, we and our suppliers reserve the right to either repair or replace the item, whichever is more financially viable.
19 Please ensure that prior to signing to accept delivery of a product, you check that the packaging is intact. We and our suppliers are unable to accept claims for damages where the item has been signed for with nothing written on the delivery note highlighting any issues.
20 Damages will be replaced, or our suppliers' repair company will fix these free of charge, whichever is more financially viable, providing that you have informed us via email within 14 days of receiving the item/s and providing you adhered to clause 19.
21 All damage claims must be supported by evidence in the form of digital photographs which you should email to us. On reporting of the damage, we must know whether the packaging was damaged and whether the delivery note was signed as the packaging having being damaged.
22 In the unlikely event that the delivery company damage anything at your property, you would need to liaise with them directly with regards to this matter.
23 In the unlikely event that an item is defective, you must inform us by email within 14 days.
24 Claims for defective items must be supported by evidence in the form of digital photographs which you should email to us.
1.25 Our supplier will inspect the item to verify that the item is defective and, if it is, the item will be replaced. If the item is deemed not to be defective, an explanation will be provided by our supplier. Our supplier will have the final say on whether an item is defective or not.
26 Taking into account the varying individual conditions to which the product could be subject to once delivered, under no circumstances will we or our suppliers replace or refund items once 14 days has elapsed since delivery.
Furniture design and characteristics
27 By placing an order with us, you are acknowledging the following:
a. That, on occasion, our suppliers may alter the designs or sizes of products slightly. We and they cannot accept these as faults but you can return the item with all original carriage charges and collection costs being at your expense.
b. Some of our suppliers' furniture is hand crafted and, as a consequence, all sizes are offered as a guide only. We and our suppliers reserve the right to change specifications without prior notice.
c. It is virtually impossible to accurately portray the actual colour of our products, especially natural wood and upholstery fabric, in a website photograph due to differing screen resolutions and natural variations of products from batch to batch. Our suppliers endeavour to give the best portrayal of colour when supplying us with photographs of their products, but neither we nor they can accept colour or shade differences as evidence of defects. As a general rule, dark items look lighter in reality, and light items look darker in reality. When buying more than one of the same product, a close match is more likely if they are purchased at the same time because they will have come from the same batch.
Law and jurisdiction
28 Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.